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Be Distinctive.

1O1O HOME premium lifestyle brand delivers the ultimate home broadband experience

1O1O HOME1 provides a one-stop network and smart living solution by combining leading fibre broadband2 and high-speed 5G mobile network technology3 with different smart-living appliances for an all-round enhancement of the home experience.

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Mobile communications – from 1O1O

Launched in 1993, 1O1O is the highly regarded premium brand of CSL Mobile Limited. Known for its award-winning customer service. 1O1O offers a premium 5G mobile lifestyle experience to suit discerning customers, comprising extraordinary network speed, innovative audio-visual entertainment, intelligent products and consumer applications that differentiate the revered 1O1O brand from all others. Find out more here: https://1010.com.hk/home .

Fibre-to-the-Home broadband – from NETVIGATOR

NETVIGATOR serves the city with high-speed, stable and seamless broadband Internet connectivity via Fibre-to-the-Home technology – and was first in Hong Kong to launch a 10000M broadband network 2. This fibre-optic capability serves 50,000-plus residential buildings, amounting to more than 2.4 million households, as well as 8,000-plus commercial premises. Find out more here: https://www.netvigator.com/eng/ .

TV entertainment – from Now TV

Now TV offers entertainment content from all over the world, enabling you to enjoy a variety of first-class sports coverage, movies, TV shows and news anytime, anywhere. A streaming capability provides customers with a richness of films, drama series, sports action and documentaries – all without need of a set-top box. What’s more, Now TV allows viewing on multiple devices simultaneously and has launched a smart TV app as part of a choice of viewing options to suit the differing preferences of individual family members. Find out more here: https://www.nowtv.now.com/?&lang=en.

 

 

Onsite technical consultation within 24 hours4

Priority onsite technical support for various home network, pay TV, and fixed-line telephone issues.

Dedicated home Wi-Fi consultation5

Dedicated representatives for onsite home Wi-Fi network design to propose an ideal home Wi-Fi solution according to the home environment and connectivity needs.

Cyber Security Service8
(FREE for first 3 months!)

(open to NETVIGATOR users)

Our Cyber Security Service grants you peace of mind by protecting your home NETVIGATOR broadband network from all kinds of cyber threats such as phishing, malware and botnets.

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One-on-one mobile and Wi-Fi router consultation

Dedicated representatives for efficient, hassle-free mobile data transfer and storage defragmentation⁷ and router configuration.

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24-Hour personal assistant6

Addressing the all-round lifestyle needs of customers, from booking restaurants in town and abroad to emergency home support and more.

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24-Hour emergency motoring support hotline9

Assistance with different closed area permits and roadside support such as 24/7 emergency towing service, tyre replacement, jump-starts, and more.

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24-Hour priority
service hotline

Dedicated representatives to address home connectivity issues.

 

 

Priority flagship handset and smart device pre-order

Be among the first to enjoy the latest flagship electronic devices.

 

Latest brand lifestyle experiences

Regular collaborations with internationally renowned brands to offer exclusive experiences such as tastings and exhibitions.

Dedicated festive offers

Specially curated festive offers, available for redemption at a special price by phone.

 

1O1O HOME | Samsung Showroom

1O1O HOME is partnering with Samsung to present the Smart Home Showcase at the “io.t by HKT” concept store at Elements. 1O1O HOME’s 10,000M optic-fibre home broadband service, ultra-high-speed 5G mobile network, and international entertainment and information from the Now TV platform have come together with Samsung’s comprehensive smart-living and telephone products to demonstrate the SmartThings home experience and create top-notch lifestyle experience.

Contact Us

For any questions about 1O1O HOME, please feel free to visit any 1O1O Center, csl store, or io.t by HKT for inquiries.

1O1O Center csl Shops io.t by HKT
Hong Kong Kowloon New Territories
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Remarks:
 
  1. As a customer service brand and member of the HKT Group, 1O1O HOME is dedicated to providing select customers with a superior domestic lifestyle. Customer managers representing 1O1O HOME and The Club arrange for select customers to benefit from personalised and one-stop solutions designed to enhance their home networks and mobile communications experience. Designated broadband, 1O1O mobile communications and Now TV customers can avail themselves of a range of high-quality 1O1O HOME services. 1O1O HOME service shall be activated within 30 days of a service plan’s effective date and remains available to a customer during his/her service plan’s commitment period. Broadband, 1O1O mobile communications and Now TV are provided by Hong Kong Telecommunications (HKT) Limited (“HKT”), CSL Mobile Limited and Now TV Limited (“Service Providers”)  respectively, subject to Terms & Conditions. Please refer to the following websites for details: NETVIGATOR: www.netvigator.com; 1O1O: www.1010.com.hk; and Now TV’: www.nowtv.now.com. Each service provider shall not be held responsible for services from other service providers and assumes no responsibility for the quality or performance of services provided by other service providers. Neither does a service provider guarantee that its service shall be continuous or free from fault. In the event of dispute, the Group reserves the right of final and binding determination. Please approach a customer manager representing 1O1O HOME or The Club.
  2. “First launch” refers to NETVIGATOR being the first Internet service provider to offer 10000M residential fibre-optic service in Hong Kong on 10 February 2015. 10000M bandwidth specifications relating to a 10000M fibre broadband plan refer to network specifications in respect of the services to which you subscribe for the broadband line connected from the modem at the customer’s premises to the first piece of NETVIGATOR network equipment or central office of the broadband network. A 10000M fibre broadband plan provides maximum upstream and downstream bandwidth of 10000Mbps. Actual speeds experienced will be less than the network specifications suggest and will be affected by the customer’s device, technology, network and software used, network configuration and coverage, usage levels, international bandwidth and other extraneous factors. 10000M fibre broadband service requires equipment to be compatible with 10000M specifications. NETVIGATOR is provided by Hong Kong Telecommunications (HKT) Limited, is applicable only to designated areas and buildings and is subject to Terms & Conditions.
  3. 5G service plans are based on use of 5G networks and applicable only to specified 5G network coverage areas. Customers must use specified compatible devices. Actual speeds experienced by customers will be less than the network specifications suggest and will be affected by the device used, location, network conditions and other factors. Mobile communications are provided via 3G/4G technologies outside 5G network coverage.
  4. Onsite technical consultancy is available on a 24/7 basis and applicable only to appointments confirmed before 4pm each day. Actual time spent on onsite support activity may vary, depending on location, workload and other unforeseeable external factors. Onsite support is available only to designated HKT Group customers at specified locations. For details, please consult 1O1O HOME staff or customer managers at The Club.
  5. Home Wi-Fi consultancy is subject to Terms & Conditions. Details available at: here.
  6. 1O1O Personal Assistant service is subject to Terms & Conditions. Details available at: here. Home Emergency Support is subject to Terms & Conditions. Details available at: https://www.1010.com.hk/en/services_rate_and_terms.
  7. Duration of mobile data transfer service may vary depending on phone model and volume of data. File format differences between new and old phone models give rise to the possibility of data not being completely transferred during the process. Mobile data transfer service is not applicable to phones that have been modified without authorisation (eg “jailbroken”). Customers are strongly advised to back-up all data and information on their phones before using mobile data transfer service.
  8. Applicable only to designated existing online customers. After three months of free use, Network Security Protection service will incur a charge at the prevailing monthly fee (for reference, the current monthly fee is HK$38). Automatic updates in respect of Network Security Protection service shall be forthcoming. If a customer does not agree to continue using the service after the free trial period, he/she must give notice of service cancellation at least seven days before the end of the free trial period. If a customer chooses to terminate Network Security Protection service after the trial period, he/she must give HKT at least 30 days’ notice. This service is subject to other Terms & Conditions. Details available at: https://www.netvigator.com/eng/cybersecurity/index.html.
  9. Free privileges do not cover charges from third parties (such as towing and licence application fees).