1-on-1 session with a 1O1O mobile consultant

Service details (mandatory item*)

Please complete order

Service required (can select more than one service*):
Appointment Date*:
Appointment Time*:
(Please select the start time)
Customer Name*:
Mobile Number*:
Email Address*:
Which mobile operator are you currently using*?
Which handset model are you currently using?
Terms and conditions:
This promotion is valid from now till further notification and eligible to 1O1O customer only.
Please visit designated 1O1O Centers within 15 minutes from the reservation time. Otherwise, the reservation will be cancelled automatically. Terms & conditions apply. Please ask our sales representatives for details.
#Card to Cloud Service terms & conditions
  • The service is applicable to specific model of mobile device or SD card. Please contact our shop staff for details.
  • Back up time to Cloud may vary according to model and depends on volume of content.
  • Data-transfer effectiveness is determined by device/SD Card model. Not all types of data and/or content can be transferred with the same degree of success. CSL Mobile Limited adopts best practice, but cannot guarantee all data and/or content is transferred without loss.
  • The customer is responsible for backing up data and/or content on a mobile device before using Card to Cloud Service.
  • CSL Mobile Limited expressly disclaims any liability for loss (including loss of data and content) or damage (including damage to mobile devices) suffered by the customer or any other persons arising, directly or indirectly, from the data transfer Function.
  • CSL Mobile Limited reserves the right, at its discretion, not to proceed with data transfer Function. In the event of dispute, CSL Mobile Limited’s decision shall be final.
  • The service will transfer data from one phone to another during each appointment.

^Screen protector replacement is available for selected handset mobile.

+Handset Repair service:
  1. It is the customer’s responsibility to back up data and/ or content on the mobile equipment before repair inspection or using data transfer service. Not all types of data and/ or content can be transfer with the same degree of success. CSL Mobile Limited (香港移動通訊有限公司) uses its best practice but cannot guarantee that all data and/ or content can be transferred without any loss. CSL Mobile Limited (香港移動通訊有限公司) expressly disclaims all or any liability for any loss ( including any loss of data and content) or damage (including any damage to mobile equipment) suffered by the customer or any other persons arising, directly or indirectly, from the repair inspection or data transfer service.
  2. You must collect your mobile equipment within one month. Otherwise, we reserve the right to dispose the uncollected mobile equipment after the above mentioned period. And we will have the right to charge your 1O1O account for our repair costs.
  3. 1O1O is not the repair services provider and makes no warranty or representation regarding the quality of the repair services, 1O1O accepts no liability for any matters arising from or in relation to same. The repair services are subject to other terms and conditions as prescribed by us from time to time. In the event of dispute, CSL Mobile Limited reserves the right of final determination.

Personal Information Collection Statement

The personal data and other information (collectively, "Data") that you provided as a result of or in connection with the service(s) (collectively, the “Services”) you have subscribed hereunder are collected, used and retained by the relevant service provider(s) of the Services, being one or more of the members of the Group (being, HKT Limited and PCCW Limited and their respective subsidiaries, affiliates and associated companies), including but not limited to Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, PCCW Media Limited, Moov (Hong Kong) Limited, PCCW OTT (Hong Kong) Limited, eSmarthealth Limited, HKT Education Limited, Club HKT Limited, HKT CSP Limited, HKT Payment Limited, HKT Financial (IA) Services Limited and Club Services (HKT) Limited (as the case maybe), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), other applicable laws, rules and regulations relating to data privacy and the Privacy Statement of the HKT Group (www.hkt.com/legal/privacy.html) and of the PCCW Group (www.pccw.com/legal/privacy.html) (collectively, the “Privacy Statement”). The applicable terms and conditions of the Services, the Privacy Statement, and this Personal Information Collection Statement all apply to and govern our collection, use and disclosure of your Data. 

Your Data is collected, may be used or maintained by and/or disclosed, at all times to the extent permitted under applicable laws, rules, regulations and licence requirements, to affiliates and/or related companies of the Group, their respective agents (including debt collection agent) and business partners, and/or applicable regulatory bodies or governmental authorities for purposes in connection with the Services, including without limitation processing your application, providing the Services to you, enabling your access and retrieval of account information in relation to the Services, and complying with applicable laws, rules, regulations and licence requirements. 

Please note that in the event you do not provide the Data marked with asterisks we may not be able to provide you with the Services. 

Data not marked with asterisks is provided by you on a voluntary basis. In the event you choose not to provide such Data, your user experience may be affected if the requested Data is used to enhance or personalise the Services offered or provided to you. 

Where cookies are used to collect Data about visitors: Our websites and apps use cookies or similar tracking tools on your machine or device in order for us to, for example, personalise your user experience and/or maintain your identity across multiple webpages and/or Internet sessions. Our websites and apps are initially set up to accept cookies. You can opt-out of or delete historical cookies by changing the settings on your web or mobile browsers; however, if you do so, you may find that certain features on our websites and/or our apps do not work properly. 

Subject to your rights indicated by marking in the box below or leaving it unmarked, we may, in compliance with applicable laws, rules, regulations and licence requirements, use your Data (including, without limitation, your name and contact particulars), for us, members of the Group and our respective business partners (collectively, “Service Providers”)) to provide you with direct marketing content, including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to the Services as well as other products and/or services offered by us, members of the Group and/or the Service Providers, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, logistics, retail, home and décor, media and high-end consumer products and services. The processing of your Data for the purposes of direct marketing is carried out in our legitimate interests. 

You have a right to withdraw your consent to the above at any time. You are also entitled to access, correct or enquire about the Data held by us about you. If you wish to withdraw your consent, access, correct or enquire about any Data held by us about you, you can do so by writing to the HKT Group’s Privacy Compliance Officer (HKT Group: GPO Box 9896 or via email to: privacy@pccw.com) or the PCCW Group’s Privacy Compliance Officer (GPO Box 9872 or via email to: privacy@pccw.com).