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Network feedback

In order to improve our service to meet your needs, you are most welcome to provide your valuable suggestion or feedback. Our Customer Service Executive will get back to you, please fill in your telephone number and indicate below.

Title:

Family Name*:

Given Name*:

Are you the registered customer of the following mobile number?* Yes No

Mobile Number*:

Contact Number*:

Network Type*： 4G 5G

Service Type*:
Voice Call：

Mobile Data：

Incident Date & Time*:

Date: / /

Time: :

Location*: Map

Environment*:
Indoor Outdoor Stationary
Outdoor in Vehicle Travelling on MTR

Signal Bar Strength during the incident*:
Very Strong (E.g. Signal bar reached 5 boxes)
Strong (E.g. Signal bar reached 3 or 4 boxes)
Weak (E.g. Signal bar reached 1 or 2 boxes)
Very Weak (E.g. Signal bar reached 0 box)

Reply via phone*:
Yes No

Contact Timeslot：

Please specify your comment / inquiry details*:

* mandatory

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Network feedback

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